In the event of a costs refund, the insured should submit the following:
- a completed claim report form (please ensure all required information are accurate and legible) which can be downloaded from https://www.ddor.rs/en/insurance/voluntary-health-insurance/zdravo-da-ste-insurance/
- the original or a copy of the medical report with the specified diagnosis, the results of laboratory analyses
- the original or a copy of the prescription for medicines/aids issued by an authorized physician
- the original or a copy of the medical bill (fiscal receipt)
- a photocopy of the voluntary health insurance document
- current account number
Documents should be submitted via:
- DDOR mobile applications or
- email address: DZOrefundacije@ddor.rs or
- mail, to the following address:
Joint Stock Insurance Company “DDOR Novi Sad”
21101 Novi Sad, PO Box 392