We hear you

We hear you


By listening to your comments on our products and services, we are able to improve the quality of our services and better understand your needs, in order to be able to fulfill them.

Customer service is one of our Company’s most important business goals. Acknowledging clients’ opinions and mutual trust are the key values of our operations that require constant nurture and development.

On this page we give you the opportunity to address us, ask us – and we will try to answer you and resolve any dilemmas, and acknowledge your remarks about doing business with us. Our goal is to establish long-term partnership with you.

It is very important for us to know whether we are fulfilling your needs, how satisfied you are with our products and the services provided by our employees.

Ask, and we will answer

  • any questions regarding our products and services.
  • any criticism, remarks, complaints regarding the work of our employees or payment of claims. Give us the chance to rectify our mistakes.
  • any praise you might have, for it is what motivates us to improve our work.

Through the “We listen to you” project, DDOR Novi Sad is at your disposal in the following lines of communication:



For questions regarding insurance click Ask in section Ask and we will answer

For praise, remarks and suggestions click Leave a comment in section Ask and we will answer

For complaints regarding the amount of paid claim, refusal of claim, slow process or complaints regarding our employees, click Send a complaint



Contact center

 +381 21 480 22 22
free of charge 0800 303 301



Mailing address

DDOR Novi Sad a.d.o.

Bulevar Mihajla Pupina 8

21000 Novi Sad