ddor

Travel insurance

Travel health insurance with assistance

Travel health insurance, every traveler’s main companion, provides security and protection wherever you are. It’s designed for everyone planning to travel outside the borders of the Republic of Serbia, be it for business or for pleasure, because coverage in unexpected situations which can put your health and safety at risk is something everyone needs.

Unexpected health issues and injuries can quickly ruin your travel experience and incur enormous costs when you’re travelling abroad. With DDOR osiguranje, in cooperation with the international assistance company, “Europ Assistance”, you no longer have to worry – quick and professional assistance is available 24 hours a day, anywhere in the world. You can focus on enjoying your trip, knowing that you’re insured at all times.

Who is travel health insurance intended for?

  • People who travel abroad for any reason;
  • Families looking forward to a carefree vacation with affordable family packages;
  • Groups planning on travelling together.

Main benefits

  • Coverage of costs related to emergency medical assistance;
  • 24/7 assistance wherever you are;
  • Special protection in case of COVID-19, provided you pay an additional amount for this coverage;
  • Sports coverage – ski risk;
  • Affordable prices and family package discounts.

Travel without stress with DDOR travel insurance, and enjoy every single moment!

Costs covered by the travel health insurance policy

The policy of travel health insurance with assistance covers costs related to emergency medical assistance provided in case of a sudden illness or injury, namely:

  • outpatient treatment;
  • purchasing medicines and sanitary supplies;
  • emergency transportation to the nearest hospital;
  • hospital treatment;
  • necessary diagnostics;
  • operations in case of acute illness which cannot be postponed;
  • dental services in the amount of up to 150 euros to alleviate symptoms of acute toothache;
  • as well as other costs, subject to Insurance Terms and Conditions.

In addition to costs related to treating and transporting insureds, travel health insurance with assistance also covers a wide range of assistance services, such as:

  • Medical assistance: providing information and assistance 24 hours a day, organizing emergency medical assistance, organizing the necessary transport of the insured to a hospital/clinic and/or back to the country, organizing the transport of mortal remains back to the country in the event of the insured’s death;
  • Travel assistance: providing information in case of lost or delayed luggage, providing information about the destination country, various advisory services related to emergency travel arrangements, relaying urgent messages, providing information about rent-a-car services;
  • Legal assistance: organizing legal assistance (referral to a lawyer) in cases when the insured needs legal protection, referrals to representatives of local authorities, embassies, consulates, providing translation services, administrative assistance related to identity and travel documents (attorney fees, as well as translation costs are paid by the insured).

Additional benefits

Depending on your needs and travel organization, you can conclude the travel health insurance policy as individual, group or family insurance.

If you decide on a family insurance package, please note that it covers the insurance of parents and their children under the age of 18, or of one parent and at least three underage children.

Enjoy carefree travels with the most affordable travel insurance

When you set out on a journey, you want to leave all your cares behind. Regardless of your destination, the price of travel health insurance is tailored to your needs, enabling you to enjoy a feeling of security and be completely protected during each trip. Opt for insurance which guarantees peace of mind every step of the way.

Example

Prices of travel insurance with assistance for a 10-day trip

Where the policy is valid

Worldwide, except USA, Canada, Japan and Australia

Europe (except Georgia, Armenia and Azerbaijan), including Russia, Turkey, Egypt and Tunisia

Worldwide, including USA and Canada

Family package* (EUR)

33,06

38.14

100.77

Individual policy (EUR)

15,72

18,17

47.98

Insurance coverage (EUR)

15.000,00

35.000,00

35.000,00

* Amounts are for information purposes only.

COVID-19 protection abroad

You can also arrange additional Covid-19 coverage along with individual, family or group insurance for a 90-day period.

For detailed information about loadings to the basic policy, please talk to your insurance agent, visit the nearest DDOR office or go to our web shop on moj.ddor.rs.

Make sure every unforgettable day is insured

If you’re travelling alone – it’s up to you to make sure that you’re safe. If you’re travelling with family – it’s up to you to make sure your loved ones are safe. One way or the other – it feels like you’re left to your own devices, but this is far from the truth when you have DDOR. 

Our travel insurance provides flexible options: family, individual, short-term or annual insurance, so that you know that someone is looking out for you in every situation. 

Click on the link to buy DDOR travel insurance or family travel insurance online.

Your purchase is just a couple of clicks away

With DDOR’s web shop, you can easily purchase the policy best suited to your needs. Click on our web shop and make sure you’re insured!

DDOR's advice

For any information you might need before you travel, call DDOR Novi Sad’s  Customer Center on 0800 303 301.

Please note:

  • You need to conclude a travel insurance policy before your trip begins.
  • In case of an insured event, such as an illness or injury abroad, you need to call the Help Center of the international organization “Europ Assistance” on +381 11 414 4101, +381 64 828 2020, or send an email to putnaasistencija@ddor.co.rs.

When reporting an insured event, make sure to provide the information printed on your policy and the reason for calling, and follow the instructions. The Help Center is available 24 hours a day, and operators can also provide assistance in Serbian.

What next?

  • A person designated by the representative of “Europ Assistance” will organize professional medical assistance.
  • You can refund any expenses you had regarding outpatient treatment and medicines on your return to the country.

Note:

If the insurance beneficiary bore any costs, he/she needs to submit a refund application within one month from completed treatment or transportation, and/or from returning to the country.

What are some of the most popular options?

In addition to travel health insurance, many clients select additional options of similar products which provide maximum security and protection when combined.

For additional safety on the road, roadside assistance is the perfect option because it includes assistance in case of an accident, fault or other unexpected situations which can happen when you travel using your own vehicle.

For complete and total protection, the casco insurance option can be a useful thing to have in order to protect your vehicle while you travel.

We recommend that you get to know more about all of these products so that you can select the best combination which will ensure maximum security and peace of mind when you travel.

FAQ

  • Can I arrange travel health insurance with assistance while I'm abroad?

    If you’re already abroad, you can arrange travel health insurance with assistance online, subject to a 4-day waiting period, but no later than 30 days after crossing the border of the Republic of Serbia. Insurance applies during the entire trip, including in transit through other countries.

  • Who can conclude a travel insurance policy?

    Any individual – citizen of the Republic of Serbia or foreigner with a temporary or permanent residence permit in Serbia. Insurance can be arranged as individual, group or family insurance, subject to Insurance Terms and Conditions.

  • Will I be insured against sports risks?

    Yes, after you pay an additional premium, you can arrange coverage of costs related to injuries or illnesses which occur while engaging in sports and participating in trainings and sports competitions.

  • Which factors impact the price of travel insurance?

    The price of insurance depends on several factors, including the territory covered, the selected sum insured, insured’s age and insurance period.

  • Is it possible for spouses who have no children to conclude a family travel insurance policy?

    Subject to Insurance Terms and Conditions, the family package provides insurance of both parents and their underage children or for one parent and at least three underage children. This means that a family policy includes both parents and children, and not just two adults.

  • Roadside Assistance

    Think of Roadside Assistance as your safety net in unforeseen situations which can happen on the road. Whether you're experiencing an engine fault or need your car to be towed, this service makes sure that you're not left on your own when you need help the most.

  • Moja kućica – insurance of apartments and houses

    A home is much more than the place you hang your hat; it's where you live, make memories, and create a safe haven for yourself and your loved ones. That's why it's important to protect it from unexpected risks. The “Moja kućica” program provides comprehensive coverage for your home – house or apartment, and for the items in it.