Absolute customer satisfaction with the new service

Absolute customer satisfaction with the new DDOR service – 24h Emergency Home Repairs

That DDOR indeed saves your time and your home is shown in the latest research of DDOR Department of Marketing and CRM, which points to the absolute satisfaction of the “24h Emergency Home Repairs“ customers, who faced a malfunction in their home, and a situation that required urgent intervention of a repairman.

According to the results of the poll, clients were one hundred percent satisfied with the provided assistance service, and would recommend it to everyone, and have done so, while 85% of the respondents expressed satisfaction regarding the promptness of response, repairman’s expertise, as well as quality of the intervention performed.
The positive evaluation of the service provided under “24h Emergency Home Repairs” confirms that the company “DDOR Novi Sad” ensured a quick, efficient and professional service for the safety of its clients’ homes.

We remind you that “DDOR Novi Sad” initiated the program “24h Emergency Home Repairs” at the Serbian insurance market on June 2011. The programme is available within “My Little Home” insurance policy. It is a unique program developed in cooperation with the international assistance house Mondial Assistance.
In case of sudden malfunctions inside one’s home, DDOR provides the opportunity of arrival of a skilled repairman, certified for the type of intervention you need, in the shortest time possible. All the customers using this service are provided with a round the clock help, if need arises for plumbing, carpentry, locksmith, masonry, roofing, glazing, electrical works and works regarding heating units, air-conditioners, cleaning and drying in case of water outflow, flood or seepage of waste waters into a building structure

With „My Little Home“ insurance, for only RSD 189.00 a month, you shall be covered for interventions which amount to up to EUR 200 per event, for the services of a skilled professional, and up to EUR 20.00 for repair material, as well as up to EUR 500 per event, for the accommodation, including transportation costs.

All additional information on the product is available  in all the operating units of “DDOR Novi Sad”, or you may wish to hear of our product through our Customer Service Center at 021 480 2222.

In case a situation arises which requires an emergency intervention, call the Mondial Assistance Help Center at 021 450 456 or 011 228 4147.