Road Assistance



FOR DRIVERS

Safety on the road.

zaglavlje

pomoc na putuRoad Assistance

Always there for you when your car fails

Multy-year Road Assistance

Help in a time of need

Don’t let your trip fail because of a malfunction of your car. „DDOR Novi Sad” will provide assistance immediately, anytime and anywhere! Regardless of what caused your car to stop, all you have to do is call us, and „DDOR Novi Sad” will immediately send experts to help you. If possible, they will restore your car to a functional state on the spot and if not – DDOR will take care that your vehicle is towed to a repair shop or to your home, and will also provide you and your passengers with coverage of costs for transport and accommodation.

You are no longer alone on the road, because „DDOR Novi Sad“cares for you and your vehicle.

Insured in Serbia and Europe

“Roadside assistance” provides quick and efficient assistance in case of unforeseen circumstances that may occur on roads all over Serbia and Europe. It may be concluded if the vehicle is registered, no matter which compulsory insurance client possess.

“DDOR Novi Sad” provides assistance 24 hours a day, as well as coverage of the necessary costs of assistance in case the vehicle is out of order or is unfit for further safe driving.

The well known assistance company  „Europ Assistance“ assists in providing help as well as covering costs in case the service user has a problem due to:

  • Fault
  • Damage
  • Destruction
  • Vehicle theft
  • Accident

Roadside assistance insurance includes:

  • organization of assistance;
  • coverage of costs of repairs in case of a minor fault;
  • coverage of costs of towing;
  • coverage of costs of renting a replacement vehicle;
  • coverage of costs of accommodation for the driver and the passengers;
  • coverage of costs of transporting the driver and passengers to the place of residence (head office) or destination;
  • coverage of costs of returning a vehicle damaged abroad;
  • coverage of costs of the driver who is returning the repaired vehicle.

The insurance policy includes coverage of costs for the following:

  • vehicle owner;
  • driver who drove the insured vehicle;
  • passengers at the moment of accident;
  • driver or company which will transport the vehicle after the occurrence of the fault.

“DDOR Novi Sad” offers two service packages:

Standard Package – price: 1,760 RSD

STANDARD package cover

 

in the Country

Green card countries

1

Info line

yes

Yes

2

On-the-spot repairs

EUR 50

EUR 100

3

Towing service

EUR 80

EUR 150

4

Accommodation in Serbia or abroad until the vehicle has been repaired

EUR 30 per person (24h maximum)

EUR 70 per person (24h maximum)

5

Continuation of the journey

EUR 10 per person

EUR 30 per person

6

Substitute vehicle

x

X

7

Return of driver and passengers

x

bus or train ticket

8

Parking expenses

x

EUR 5 per day (5 days max.)

Exclusive Package – price: 3,576 RSD

Exclusive package cover

 

in the Country

Green card countries

1

Info line

yes

yes

2

On-the-spot repairs

EUR 70

EUR 150

3

Towing service

EUR 200

EUR 300

4

Accommodation in Serbia or abroad until the vehicle has been repaired

EUR 50 per person (24h maximum)

EUR 80 per person (24h maximum)

5

Continuation of the journey

EUR 20 per person

EUR 50 per person

6

Substitute vehicle

EUR 75 (24h maximum)

EUR 140 (48h maximum)

7

Return of driver and passengers

bus or train ticket

bus or train ticket

8

Parking expenses

EUR 5 per day (5 days max.)

EUR 5 per day (10 days max.)

What you need to know

  • This insurance covers the costs of vehicle repairs and towing, but not the costs of spare parts which need to be replaced.
  • In cause your car breaks down, you must contact Help Center of International Organization “Europ Assistance” on + 381 11 41 44 112. Give the operator as precise a description as possible of your location as well as the fault in question, and help will arrive in the shortest possible time. Follow the operator’s instructions.